24/7 Customer Support
Find out more on what ‘customer support’ implies in the web hosting community and about the different support varieties.
Being able to communicate with your cloud website hosting supplier any time you have any questions or encounter any difficulties is very important and how quickly they will respond and take action is crucial, in particular when your web site is business-oriented, as more downtime often means losing potential customers. The support solutions are also a quick way to recognize genuine suppliers from resellers. The second in most cases answer just to emails or support tickets and you will need to wait for a whole day or longer in order to get a response. When your problem calls for a couple of replies, you may end up losing a few days in order to get a simple problem resolved. When you use an authentic and reputable website hosting provider, you will be in a position to get in touch with the support team anytime and get an instant response whatever the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance promptly, so our cloud website hosting
services feature 24/7 support and several ways of contact. In case you don't have an account yet, you can phone us or take advantage of our live chat and chat with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up ordering a service that you cannot use. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it requires additional investigation. Unlike the majority of providers out there, we respond to all tickets within the hour, so you will not need to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Dedicated Servers Hosting
When you aquire a dedicated server
from our company, you're able to contact us anytime using various channels and the maximum time that you will have to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything related to the applications which are pre-installed on the server. To contact us about a technical issue, you can open a ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of general questions or you'd like to know more about our website hosting solutions before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you're looking for help with third-party software that you are unable to deploy or operate efficiently, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.