In case you have ordered a web hosting package and you have some enquiries relating to a concrete feature/function, or in case you’ve come across a certain problem and you require support, you should be able to touch base with the respective client service staff. All hosting companies deploy a ticketing system no matter if they offer other ways of contacting them apart from it or not, because the very best way to solve an issue most often is to open a ticket. This method of communication renders the replies exchanged by both parties simple to track and permits the customer support team representatives to escalate the case in the event that, for example, an admin must intervene. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you will have to use at least 2 separate accounts to touch base with the help desk support staff and to actually manage the hosting space. Non-stop switching from one account to another could sometimes be a burden, not to mention the fact that it requires quite a while for the vast majority of hosting companies to answer the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting come bundled with an integrated support ticket system, which is included in our custom-developed Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will enable you to manage everything associated with the hosting service itself in one and the same location – payments, web files, e-mails, tickets, etc., avoiding the need to use different interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with several mouse clicks without ever leaving your hosting Control Panel. During the process, you can select a category and our system will present you with a variety of articles, which will give you additional info and which may help you solve any particular problem before you actually open a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even in case it is a weekend or an official holiday.