When your web hosting supplier supplies live chat support, you'll be able to speak to a representative live and learn useful information or get a problem resolved timely. The key advantage of using chat instead of calling to talk to a live person is that you'll need only a computer with Internet access, therefore you will not pay any charges in case you're in another country or state. In addition, it will be a lot easier to copy and paste details for example domains, usernames or error messages i.e. details that are sometimes difficult to give to the other party on the telephone. The live chat is also a faster option to contact your hosting company's support team as compared to using a ticketing system. Last, but not least, if some situation requires more time to be resolved, you're able to do something else while you wait for assistance on the live chat, so you won't waste time - something that's not possible in case you are on the phone.