If you ever have any queries connected to the web hosting service or you encounter a problem with your sites, you will have to touch base with the respective web hosting provider’s customer support team. It may not matter how quickly they will respond if you have a general question, but an issue such as a botched web app update, for example, may result in your site becoming damaged or invisible on the web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. In case you offer services or goods online, any outage will damagingly affect your website and you may lose current or potential customers. Many web hosting providers, predominantly resellers, handle support tickets and emails within twenty four hours, but in the online space that is much too long, as visitors will scarcely ever come back to a site that isn’t working correctly for lengthy time periods.
One-Hour Response Guarantee in Cloud Website Hosting
If you are using any of our Linux cloud website hosting and you’ve got an inquiry or chance upon some obstacle, you can get in touch with us 24-7-365 by posting a client support ticket or by writing an e-mail and we will make certain that you obtain an answer in no more than an hour. If the issue can be solved, we’ll do it before we get back to you, while if there’s something that you have to do on your end, we’ll give you all the necessary info – what workable solutions to try, what settings to check, etc. Typically, you’ll obtain an answer within half an hour max, which implies that waiting around for hours and hours or even for more than one day to obtain assistance is something out of the question. Our sixty-minute reply guarantee applies to any enquiry that you might have – general, billing or technical.