If you ever have any queries connected to the web hosting service or you encounter a problem with your sites, you will have to touch base with the respective web hosting provider’s customer support team. It may not matter how quickly they will respond if you have a general question, but an issue such as a botched web app update, for example, may result in your site becoming damaged or invisible on the web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. In case you offer services or goods online, any outage will damagingly affect your website and you may lose current or potential customers. Many web hosting providers, predominantly resellers, handle support tickets and emails within twenty four hours, but in the online space that is much too long, as visitors will scarcely ever come back to a site that isn’t working correctly for lengthy time periods.