Find out just what phone support entails within the web hosting world.
In case you've ever had a cloud website hosting account before or you have dealt with any kind of online service, you are probably aware from your personal experience that for a lot of things it's better to talk to a live person over the phone rather than exchange support tickets or e-mail messages. If you want to learn more about a specific service before you decide to order it or in case something small needs to be made, for example, it is much easier and quicker to get it done real-time. If you have the option to connect with representatives by phone, it's also very likely that you are working with a real website hosting provider, not a reseller. The level of support that you'll get by phone may differ between different suppliers - from common issues to professional tech support. Generally most suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech matters are managed via electronic mail or tickets.
Phone Support in Cloud Website Hosting
Because we have live phone support 14 hours every day, you are able to contact us and talk to our customer support agents to get more info about all of the Linux cloud website hosting
that we supply and make sure that our servers match the system requirements for your websites before buying anything. For your benefit, we now have telephone numbers on three continents so you are able to call the one closer to you - in the United States of America, the United Kingdom or Australia. In case you're already an existing customer, you will be able to give us a call about general and billing matters, and even about some tech ones. If the trouble is strictly technical or it requires longer time to analyze, you'll have to go through our ticketing system, that will enable both you and our technical support team to track the info provided by each side.