Customer Support Channels
A One–Hour Support Ticket Response Guarantee
Each help request you submit to us will be responded to within maximum 1 hour. If for any reason whatsoever your support ticket or e–mail needs additional assistance from a sysadmin, we will timely forward it and leave a note to inform you that your case is being examined. If you order our Optional Managed Services package, all of the server administration services included there will be carried out at a time that is suitable for you.
An Exceptional Help Desk Support Service
We will be at your disposal 24x7 to reply to any questions that you may have connected to our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also require help tackling server administration tasks, you can check out our Optional Managed Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation services
A User–Friendly Help Area
We have provided the Web Site Control Panel with an in–depth knowledgebase, which features exhaustive explanations of its features and functionalities. In addition, we have filmed detailed video tutorials that will further show you how to carry out a specific action or troubleshoot a common issue. All the instructional articles and the tutorial video clips are easily accessible from each Web Site Control Panel section through the Videos and Help buttons in the upper right corner.