Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Guarantee

  • Our technical help and support staff is available round–the–clock to respond to every one of your help demands. Every ticket you submit to us will be resolved within no more than one hour. If your issue calls for help from one of our administrators, we will send the ticket to the technician in charge and will inform you that the situation will soon be resolved.

  • Top quality support service

  • Professional Tech Assistance Service

  • We will be online for you 24/7 to give you advices and client support and to assist you with any difficulty that you could have when supervising your virtual server. We can easily support all pre–configured apps, like your Operating System, server administration panel (depending on the VPS type) and the Web Site Control Panel designed 100% by us.

  • Intuitive help center

  • A Descriptive Help Section

  • A descriptive and regularly updated collection of articles is included in our in–house built Web Site Control Panel. It offers quick tips about how to carry out all the fundamental site supervision jobs. The Help section gives you comprehensive how to article tutorials and step by step video guides. You can gain access to the Help area by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.